By the End of This Course, You'll be able to:

• Lead emotionally charged conversations without fear or attachment
• Deliver "No" without damaging the relationship
• Make clients feel heard, understood and empowered
• Stop over explaining and start listening at a deeper level

What's the schedule?

The program starts on Thursday, June 12th and meets Thursday's from 12 - 1 PM PT for 5 weeks. (*No class on June 26th)

June 12th | Week 1: The Mindset Shift — Letting Go to Show Up

Welcome and course overview

• • "Tough conversations are rarely about the words. They're about the emotions underneath."
  • Internal obstacles that block connection:
  • The need to fix
  • Desire to be liked
  • Needing to be right
  • Fear of being wrong
  • Attachment to outcome
  • Overuse of logic
  • Fear of disappointing others

  Negativity bias

June 19th | Week 2: Empathy as the Starting Line — Creating a Safe Space

• Why safety matters in communication
• How tone, calmness, and presence deactivate the client’s fear response
• Five Levels of Listening:
• Level 3: Logic
• Level 4: Emotion
• Level 5: Feeling Understood
• Tools: Tone, pace, silence, curiosity

 July 3rd | Week 3: Making Clients Feel Understood — Tactical Empathy in Action

• What is tactical empathy?
• How to get to “That’s right”
• Tools:
• Mirroring
• Labeling emotions
• Summarizing
• Emotional validation vs. agreement

July 10th | Week 4: Introducing Logic — Only After They Feel Safe

• Why logic fails when used too soon
• Guiding vs. Convincing
• Empowering through clarity, not control
• “When emotions go down, logic goes up.”

July 17th | Week 5: Framework Integration — From Theory to Practice

• Review the full framework:
1. Create safety
2. Deep listening
3. Address emotions
4. Introduce logic
5. Empower decision-making
• Curiosity > Control
• Empathy > Outcome
• Process > Results

Whats Included:

✅ 5 Hours of Live Coaching

✅ Course Workbook & Printable Framework

✅ Real-World Roleplay Scenarios

✅ Access to Recording (Virtual Sessions)